We cancelled a trip to Europe following the trouble in Paris so needed to find an alternative. So I got on the net, not really caring exactly where we would go, rather that the price was right. We decided on a cruise on the Pacific Eden going up the coast of Queensland. We were pleased with what
we got - after all, $100 a day is pretty reasonable. Despite the media beatup on the gastro-intestinal outbreak on board (don't think I have been on board a ship where there wasn't at least a couple of cases) it was a very good trip. There are a few issues with the update to the previous HAL ship but nothing major. The only thing that really annoyed me was to be directed to be out of the cabin by 6am. Bit like we got your money, you've had your holiday, now get off. The entertainment from the ships company in the showroom was amongst the best I have seen before. As I said in my title, you get what you pay for so the general activities are basic, at the best, but do appeal to a lot of people. We were more than happy to spend our time reading and chatting to others.
As first time cruising wasn't to sure what to expect after reading mixed reviews of the boat we went on...
After the first day I really couldn't fault much at all.. Not having anything to compare it to I was just going off the reviews I had read...
In my mind the reviews I had read must of been of people that were just way to super fussy and just expect so much....
Our was nice , clean when we got in there and the cabin staff were so friendly and always there if we needed something..
While doing shopping the staff were very helpful ( but who wouldn't be when your spending money) .
Food was always hot , fresh and plenty of it
Yes it did feel like it was a little limited towards the end...
But other then that couldn't say much bad about it at all...
Plenty of bars never far at all if you needed a drink...
The shows that we watched were great ...
Over all the boat did show its age in certain areas but to me that's something that I would expect from a ship that spends its days a sea...
Like everything it's only as good as you make it.
But was very happy and we'll return...
Had a great time snorkelling at all four islands Noumea, Lifou island, Mystery island and Mare island. Ate free at surcharge restaurants Dragon Lady and Angelos most nights. Entertainment was top notch and even got to meet Neil Diamond! Sat around the piano bar for a few nights singing along to old
favourites. Had great cocktails, especially the Midori splice which was a particular favourite. Found many places to retreat to for privacy and to quietly read a book. The Pantry was very "food court" style which was not all that great. The offerings there also did not change from day to day. Salt Grill by Luke Mangan was a real treat and his signature licorice dessert was delicious. Drinks were reasonably priced and it was great being able to have a wine whilst watching the show and then another at dinner. There was an outbreak of gastro on the ship though which closed the pool for the last two days. Fortunately we were not affected and by then we had enjoyed the best of the cruise already which were the port visits. We were also fortunate enough to win some professional portrait photos in a raffle as well. All in all an enjoyable trip.
We went with a group of close family friends. It was our first cruise (for all of us).
We all really had a great time. Checking in and first time getting on board experience was a breeze and exciting. All the staff were very friendly and helpful.
We all had oceanview cabins. The cabin condition was not bad but looked dated. The ship is old - maybe when they recently refurbished the ship they did not really do much with the non-suite rooms. All common areas such as Atrium, bars, restaurants looked really good, new, and luxurious.
Our stewards were really friendly and helpful. Entertainment crews were great.
Our kids (and their friends) had a great time in Kids Club. The crew there were superbly friendly and helpful. I have to say maybe because our kids were with their friends is one of the reasons why they had so much fun.
One of the best thing about the cruise is The Pantry. Apparently, we heard only P&O is the one that has this. It is a food court style eatery instead of a normal buffet. The free restaurants had great service and atmosphere, but the food was similar to The Pantry (just presented better).
Overall it was a very exciting experience and we are all would love to go to another cruise.
Enjoyed a four day taster cruise from Sydney to Moreton Island and return. All checkin arrangements were handled very efficiently by P and O at the terminal. Cabin arrangements were good. Staff excellent in every area of the ship. Enjoyed the food options provided and also utilized the Luke Mangan
restaurant which was exceptional.
Most Entertainment was appropriate and professionally handled. Did not enjoy the comedy act on the last night. Even though the comedian warned the audience his act might offend I thought it was the aspect most like 'club entertainment' of the trip. Not a good advert for P and O to support this act, in my opinion.
The day at Moreton Island was well organized with all who chose to spend the day reporting positively on their experiences. The return trip to Sydney was pleasant and relaxing. Of course the sail into Sydney was spectacular!!
The disembarkation arrangements for us were smooth and the transfer to Central Station appreciated. I thought the stand outs were the staff throughout the ship, food, room, lounges. Unfortunately I think the swimming pools were too small to cater for the large number of people who wanted to swim given the warm weather we experienced. Overall an enjoyable cruise.
this cruise was a return to cruising after many years for both my wife and I and we chose this cruise for 2 main reasons destination Kangaroo Island and it was only a short cruise,well it worked we discovered we still like cruising and loved Kangaroo Island and it is a great way to travel even when
we struck some decent swell in Southern Ocean the food was good and plentiful cabin comfortable drinks prices reasonable crew very helpful shows on board good all of them musicals magic and comedy could have been more of the magic show.The other entertainment in various bars was varied and so was the quality which is always going to be subjective but I thought country band poor and too much jazz a bit more popular style would have been better,our other ports visited Eden and Portland were worth while with good attractions and welcoming people and we enjoyed them very much of course there is always somethings to criticise but there was not many mainly quality of coffee and some foods hotness and if you wanted ice cream you had to pay costly if providing for children but over all we enjoyed the trip and will cruise again for a longer period.
On wednesday morning 35 of us boarded the pacific Eden for my nieces wedding, we were pleasantly surprised with the wonderful and very profesional service we received, the wedding organiser did a marvelous job we highly recommend to anyone thinking of getting married aboard the Eden not to hesitate
as we all had a ball, thank you to each and everyone for setting up a beautiful venue, flowers and cake and making Amy and Pauls day one to remember always????????
Pacific Eden Cruise April 2016.
OK for budget cruising. Superb decor. Experience good overall.
RUST: Evident around the ship. Rust on roof of deck and on taps in en-suite bathroom and around floor in toilet near theatre for example.
EMERGENCY DRILL: A poor standard compared to the safety drill on other cruise lines. We were left standing for a long period of time where other cruise lines assemble people in an area that they can sit whilst they talk on endlessly and crew circulate amongst passengers checking their life jackets are on correctly. P&O did not count number of people on deck and did not check if all passengers put lifejackets on correctly - very long drill and very long captains speech to listen to whilst cramped and standing on deck.
WATERFRONT RESTAURANT: - equivalent of grand dining room on other ships. Modern decor with assorted seating formats (seats, couches, stools). Service poor. 30 minutes to get a drink of soda water. 1 hour to get food. Watched as other passengers complained. Watched as staff poured de-cantered water into half empty decanters and then put it back onto an empty table - unsuspecting people were given recycled water from other people's leftovers. Snooty look from Maitre'D every time we asked for a table for two.
THE PANTRY: - self serve food served from assorted stores of different food. Modern with assorted seating formats (seats, benches, stools). Smelt horrible when you walked in - stale unappealing odours. Beautiful decor is ruined by soiled upholstery which has not been maintained or cleaned - a disgrace. Food spills all over the furniture. Worst coffee and tea I have ever tasted from the vending machines.
SALT GRILL: - Luke Mangan's restaurant. It will cost you extra to dine here. $40 lunch $50 dinner. Frankly it is the only place to eat on the ship of any merit. Food is delicious and beautifully presented. My desert was described as having berries on it but when it was put in front of me there was not one single berry and I was looking forward to the berries as they are a big part of my usual diet for health reasons. I was told it was near the end of the cruise and they had none left. Very poor as they should have informed me when I ordered that the dish deviated from the description and considering I was paying extra for the dish it should have been correctly presented. I was shocked when they wanted us to pay extra for coffee at the end of the 3 course meal considering we had paid for the restaurant and we also had a beverage package pre paid. All in all quite good but it needs some tweaking.
DRAGON LADY: - Asian cuisine. Superb decor. Food is average in my opinion as I have tasted and enjoyed far better Asian cuisine elsewhere. Service was quite good here but we had to ask for more water and a second drink and it took ages for them to bring it - half an hour.
ANGELOS: - Italian cuisine. Decor is smart and funky. Loved the white Vespa reception desk here! The ship has a 'white night' so we dressed appropriately all in white clothes. The waiter was totally inept and poorly trained in the correct ways to serve food. He spilt the food all over my partner who was dressed entirely in white! A number of tables around us were saying it was the worst Italian food they had ever tasted and I have to agree with them.
SHORE TOURS: I pre booked online and was told the tickets would be sent by reception on the boat. Needless to say after a number of enquiries with reception they told us the tickets would be delivered 'today / tonight'. No tickets were delivered. There was no recognition that we had booked tours on the P&O web site. When questioned at a late hour the night before the tour we were again told 'the tickets will be delivered to your tonight' and we said 'its very late' and they said 'it is still tonight. Absolutely hopeless service! The tour desk is only manned for a couple of hours per day unlike other cruise lines who has staff on call all day for questions and bookings for tours.
Unfriendly staff, cold, no smiles.
STATEROOM: Verandah with door that is hinged and opens out onto the deck. Quite a deep deck with plenty of room. Comfortable large bed. Wide balcony with 2 chairs was enjoyed during the cruise and I recommend a balcony room to enhance your cruising experience but it is high priced real estate! Magnifying mirror on dressing table was useful but not cleaned once the entire cruise.
Shower over bath was a hurdle as its a high bath and I didn't like using this when the boat was rocking and rolling in the Australian Bight. High quality white bed linen was appreciated.
Elemis toileteries in bathroom - shampoo, conditioner, body wash - stored in refillable containers. Nice products for sure!
BARS: There are many and they are themed. You will not be short of somewhere to sit and drink! I especially liked the 'Salt Grill Bar' which has the most superb decor imaginable.
DECOR: Overall someone very talented has designed some superb decor for the ship. Pity it is not maintained to a high standard by the P&O cruise line. The decor is looking tired and soiled after just a few month's of use.
POOL: Atrium style venue with opening clear roof. Plenty of seating again with some amazing high backed chairs for added interest. Bar nearby and a milkshake shop where you can buy New Zealand dairy products. Recommend the milkshakes.
ENTERTAINMENT: Quite good!
PHOTOGRAPHERS: EVERYWHERE ON THE SHIP AND IN YOUR FACE A LOT!
4 Night cruise to Moreton Island. First 2 nights at White bay due to electrical problems. (this can happen to anyone) On morning one, the captain chose to make an announcement at 6am (waking everybody up) to say that we were still not leaving, surely this could have been done a few hours later to
let holiday makers sleep. We finally got underway about 22 hours later. Generally the staff were nothing like previous cruises. The staff on the Eden were in some instances rude and at best non interested. The food was very average and service poorer. One side of the air con was not working in the pantry area, and when a staff member was asked about this he stated that it has been not working for at least 4 cruises and that we should sit somewhere else. Many people were drinking from glasses and glass bottles in the pool, with staff serving them there, even though glass was not allowed in the pool. On the last morning, the toilet around the pool and off the pantry restaurant area were in a deplorable condition, either blocked or overflowing with not a staff member in sight. I think this will be our last P&O cruise.
P&O announced via the captain that our cruise fare would be refunded, however not a word of a refund as of the 28/12/16.
First time cruising with P&O. Staff were very friendly and accommodating. Entertainment was great and varied to suit all kinds of people. The Pacific Eden is a smaller ship but had everything you needed. I enjoyed the adrenaline (The Edge) activities that they had to offer on board to kill some
extra time. However, on a longer cruise I feel you would be bored towards the end of the cruise. Some more fun activities to engage you around the ship on sea days would be good. Food was outstanding. Plenty of choice and the specialty restaurants were very nice with the Italian and Asian restaurants at no extra cost (You just had to book, get in early or miss out) I enjoyed the ship, staff and facilities and visiting Papua New Guinea and the Solomon Islands and have already booked my next cruise back there. :)
For a cruise ship, the intimate Pacific Eden is a little smaller than the average, measuring 219 metres and carrying up to 1,500 passengers. She has nine decks and can travel at up to 20 knots.
Stay on the Pacific Eden in style in one of the newly renovated rooms. You have the option of a penthouse suite, a balcony room, an oceanview room, a suite with a balcony or an indoor room. If you book a suite, penthouse or balcony room, you will even have your own spa bath.
There are a number of interconnecting rooms available, as well as wheelchair accessible rooms making a Pacific Eden cruise open to all.
Cool off during summer at one of the pool decks - either the open one or the adults-only Oasis overlooking the ship's wake, or warm up on cooler days in one of the two hot tubs.
The cellar door will be a magnet for wine lovers, offering daily tastings, seminars and master classes. This is matched by the open kitchen, a venue to go to take a cooking class, learn to prep, and taste all your wonderful creations.
An indoor cinema adds an extra element to an already-packed schedule of activities including karaoke, bingo, live music, a comedy club and casino.
You won't go hungry or without choice on any P&O cruise with their Food Revolution commitment to providing guests with fresh, delicious meals on board. The main dining room and specialty restaurants make up plenty of sit-down options.
The Pantry is a large space full of eateries each offering a different delicacy, from tasty Mexican food and big roasts to fresh sandwiches and and Italian meals.