Cruise Line Updates

Due to the growing impact globally of the COVID-19 virus, cruise providers are taking voluntary precautions by temporarily suspending cruise sailings. 


The Cruise Sale Finder team is in close contact with our cruise line partners so that we can provide the best available information to our customers as this situation evolves.

 

We are also sorry to let you know that the Cruise Sale Finder business will no longer be operating from September this year.

  • If you have an existing booking it is protected and will be honoured, there is nothing you need to do. Your booking will be supported by the Cruise Sale Finder team as normal for sailings until 30 September.
  • For sailings from 1 October your booking will be supported by the cruise line directly. We’re working closely with our cruise line partners to manage this transition, and you will receive communication from us by June regarding this handover.
  • If you have any Future Cruise Credit, this is already held directly with the cruise line and is still available for you.
  • If your cruise has already been suspended and your booking cancelled, we are still working through these and all refunds or Future Cruise Credits will be honoured.

Below are quick links to the latest updates direct from the cruise lines, including suspended sailing information and cancellation policies.  

Our customer support teams are here to help. We’re currently experiencing a high volume of call and emails and want to ensure we can support customers with near-term bookings as highest priority.

We kindly request that if you need help with a booking, please fill in the form once you have read all the information below so you have as such information as possible and one of our support consultants will contact you within the next 10 business days.

If you've left us a voice mail or sent us an email, please do not fill in this form. One of our support consultants will be in touch with you shortly.

Cruise line Cancellation offers (correct as per 10am 1st April)

Cruiseline Cancelled Sailings Options outside Cancellation Dates Other Information
Azamara Suspended Globally from 15 March - 11 May 2020 (previously 11 April 2020):

1. Receive a 125% Future Cruise Credit for the cruise fare before 31 December 2021 (this will be automatically applied)

2. Receive a 100% Refund. This can be requested up until 31 December 2021.
All guests who are booked on sailings before the 31st of July 2020 can cancel their cruise up to 48 hours prior to departure.

Before Final Payment - Full Refund (as long as it's 48 hours prior to Final Payment)
Cancel 48 Hours before your Sailings - Receive credit for any funds held in penalty to use on a cruise sailing before December 31st, 2021.

Credit will be applied via email within 3 weeks of cancelling. FCC will be issued to the guest for 1 year expirations date. Needs to be applied to a sailing on or before 31st of December 2021.
 
Carnival

Suspended Globally from 15 March - 15 June 2020 (previously 12 April 2020):

Cruises 5 nights or less either: • 100% Future Cruise Credit and a refund of your Taxes and AUD$450 OBC per stateroom on next cruise if booked before 31 December 2020 for sailings by 31 December 2022 • Full Refund

Cruises 6 nights or more either: • 100% Future Cruise Credit and a refund of your Taxes and AUD$900 OBC per stateroom on next cruise if booked by 31 December 2020 for sailings by 31 December 2022 • Full Refund

*Regardless of the option you select, pre-purchased beverage, Wi-Fi packages and Fun Shop purchases will be automatically refunded to the original form of payment direct from Carnival Cruise Line

SAILING 16 MAY 2020 ONWARDS (if booked on or before 6 March 2020):
Option 1: Cancel prior to 30 days prior to sailing and receive a Future Cruise Credit valid for sailings within 1 year of your original sailing date
Option 2: If you could still like to cruise you will receive a Bonus Onboard Credit of:
• 2 Night Cruise: AUD $75 per cabin
• 3 -4 Night Cruise: AUD $150 per cabin
• 6 + Night Cruise: AUD $300 per cabin

SAILING JUNE - SEPTEMBER 2020 (if booked on or before 11 March 2020):
Option 1: Cancel prior to 30 days prior to sailing and receive a Future Cruise Credit valid for sailings within 1 year of your original sailing date
Option 2: If you could still like to cruise you will receive a Bonus Onboard Credit of:
• 2 - 5 Night Cruise: AUD $75 per cabin
• 6 + Night Cruise: AUD $150 per cabin

 
 
Celebrity Suspended Globally from 15 March - 11 May (previously 11 April 2020). Alaska Sailings suspended until 1 July:
Choose from
- Receive a FCC of 125% which will be valid to use until December 2021 (applied automatically)
- Full Refund - please contact us so we can request this on your behalf
Cruise with Confidence:
For sailings departing now through 31/7/2020, up to 48 hours prior, guests can opt to take advantage of Cruise with Confidence.

• 100% FCC is issued for the cruise fare, valid to be used on sailings through December 31, 2021
• Taxes and fees are reimbursed to original form of payment
 
AGE RESTRICTIONS:

From 14 March 2020 any guest aged 70 or older at time of embarkation will be denied boarding from a qualified
treating physician that certifies the person has no severe, chronic medical condition and is fit to travel.
o You may utilize the fit to travel letter on the Travel Advisory page of our website for presentation
to your physician. https://www.celebritycruises.com/au/travel-alert
o Boarding will be denied to any person with a severe, chronic medical condition, including those
specified by the CDC. Guests of all ages will be screened prior to boarding, regarding
underlying health issues that may prevent them from sailing.
Cunard

Suspended Globally from 17 March - 15 May 2020
 

Choose from:
125% FCC (total price of the booking excluding pre-purchases)
110% OBC for anything booked on MyCunard (shore excursions, spa, select dining etc)
-OR-
100% refund of the booking excluding pre-purchases
100% refund for anything booked on MyCunard
 

This Future Cruise Credit will be applied automatically to your Cunard account for use on a Cunard voyage departing before 31 March 2022

Transfer: Guests sailing before 31 August 2020, can now (up to 48 hours before):
- Transfer your booking to any Cunard voyage currently on sale (and not just to those within the next 12 months).
- Transfer your booking to a voyage of higher or lower value (and not just of a higher value, as is usually the case).
- Transfer your booking an unlimited number of times (and not just once).
- Transfer your bookings free of charge, as we will waive the current £100 administration charge for each transfer made.

Cancelling: If you’re booked on a Cunard voyage sailing before 31 August 2020, you may now cancel up to 48 hours prior to departure.
Cancelled bookings will receive a Future Cruise Credit (FCC) equivalent to the cancellation fees and refunds will be given on any remaining monies paid.
Your Future Cruise Credit can be used on bookings made up to the end of next year (31 December 2021) and can be redeemed against any Cunard voyage sailing until the end of March 2022
Bookings made before 11 March 2020, and departing before 31 August 2020 can receive additional Onboard Credit if you still choose to cruise:

For voyages of 1-3 nights duration: $150
For voyages of 4-7 nights duration: $300
For voyages of 8-14 nights duration: $600
For voyages of 15+ nights duration: $900
Dream

Explorer Dream Sailings Suspended between 8 October 2020 - 21 February 2021.


Recieve a Full Refund 

Genting Dream Sailings suspended until 30 March 2020.

Effective 18 March 2020, the new Cruise As You Wish policy allows all new and existing bookings made for any Dream Cruises or Star Cruises sailings prior to or on 31 July 2020 will have the flexibility to cancel up to 48 hours prior to sailing and receive 100% future cruise credit to be redeemed of any Dream Cruises or Star Cruises sailing embarking on or before 31st December 2020  
Holland America Suspended Globally from 15 March - 14 May 2020

Choose from:
1. Future Cruise Credit for 125% of your cruise fare plus an onboard credit of 250 USD, which can be applied toward any future cruise through December 31, 2021. Taxes will be refunded.
2. Full Refund. - please contact us for a refund so we can request this with the cruiseline
For departures until 31 May 2020. They will be able to put their cruise in a credit for a future cruise (FCC) departing in 2020 or 2021. They must utilise and rebook the FCC by 31 December 2020. Keep their cruise plans on departures through May 31, 2020, an Onboard Spending Credit of:
  • US$200 per stateroom/US$100 per person for voyages 7 days or longer
  • US$100 per stateroom/US$50 per person for voyages 6 days or less

 
MSC Cruises cancelled by MSC (Force Majeure)
Guests will receive a Future Cruise Credit, equal to the amount of the cruise originally paid.
The Future Cruise Credit can be redeemed on any future cruise taking place on departures at any point during 2020 and the full year 2021, booked through the original agent.

In addition, they will receive an onboard credit (OBC) for the future cruise equal to:
AUD/NZD $200 per cabin for 7 or more night cruises,
AUD/NZD $100 per cabin on cruises fewer than 7-nights.
 


Existing Bookings: For all passengers already booked on sailings from 14 March, April, May, June 2020, whom wish to change the date of departure, we will offer the possibility to move their cruise without fees up until 48 business hours prior to departure
- The new cruise departure date must be within 12 months from the original one;
- The new cruise has to be booked in the same sailing area with the original date of the booking to be kept, according to our standard booking flexibility policy;

- The new cruise must be of equal or greater value, with no refund for price difference
- The current cruise has departure date within 14/03/2020 and 30/06/2020

New Bookings: To assist with new bookings, we will offer flexible conditions for all new bookings confirmed by 31 May for cruises until 30 November, 2020.
- Possibility to cancel the cruise up to 21 days before departure

- Up to 22 days before departure: we will not apply any cancellation fees, except for the loss of non-refundable deposit.
- From 21 days before departure: Standard cancellation policy will apply

 
NCL Suspended Globally from 13 March - 9 May 2020:

Guests on voyagers underway:
- Receive a 150% FCC for cruises before 31 Decemeber 2022 OR a 100% refund
Guests with sailings from 18 March - 11 April:
- 125% FCC for cruises before 31 December 2022 OR a 100% refund
Up until 60 days prior to sailing, we will allow a transfer of the reservation to any other cruise that departs on or before June 30, 2020.
If a guest chooses not to sail, the name change restriction will be waived up to 45 days prior to sailing. Name changes will be permitted for the cruise reservation only.

For all new and existing individual and group bookings that embark from 10 March, 2020 through and including 30 September, 2020:
Guests can cancel up until 48 hours prior to the holiday start date. Cancelled reservations that occur prior to 48 hours to holiday date will receive a 100% future cruise credit to be used for ANY NCL sailing embarking on or before 31 December, 2022.
Effective Immediately Guest over the age of 70 will now be required to provide a form completed by their Doctor which confirms they are fit for travel and have no chronic conditions.
If guests over 70 Years old do not present the form upon embarkation they will be denied boarding and provided an Future Cruise Credit to the value of their cruise.
This is applicable to all sailings from 16th March 2020 – 6 April 2020
P&O Australia

AUSTRALIA sailings: Suspended 14 March - 15 June

Cruises 14 March - 14 May: PLUS: Taste of Tasmania (X026 - 18 June 2020) & & State or Origin (W031P - 19 June 2020)
Choose from:
1. Full Refund
2. Future Cruise Credit of 200% of gross fare (taxes included in the FCC) booked and deposit by 31 Dec 2021.

Cruises May 15 - 15 June:
1. Full Refund
2. Future Cruise Credit of 100% (taxes included in the FCC) plus bonus OBC as per below:

  • 4 Nights or less: AUD$200 OBC
  • 5 Nights or longer: AUD$400 OBC .

NEW ZEALAND sailings: Suspended 14 March - 30 June (resuming on 4 July)

Choose from:
1. Full Refund
2. Future Cruise Credit of 200% of gross fare (taxes included in the FCC) booked and deposit by 31 Dec 2021.

Bookings not paid in full are only eligible for the full refund of monies paid

Future Cruise credits need to be used by 31 December 2021

P&O is currently not offering an compensation for Australia Sailings from 15th of May 2020 and New Zealand Sailings from 30th of June. Standard T&C's apply.

 
P&O UK

If you have a P&O Cruises holiday booked that was due to depart prior to 11 April 2020

A 125% Future Cruise Credit will be issued to be used for a future cruise sailing any time before the end of March 2022 – simply book by 31 December 2021.

Refunds can requested on a case by case basis.

Pre 31 August 2020 departure

Transferring your booking You have the option of transferring your holiday to an alternative date should you wish, and you can do this up to 48 hours before departure

Cancelling your holiday If you’re booked on a P&O Cruises holiday sailing before 31 August 2020, you may now cancel up to 48 hours prior to departure Cancelled bookings will receive a Future Cruise Credit equivalent to the cancellation fees and refunds will be given on any remaining monies paid Your Future Cruise Credit can be used right up to the end of next year (31 December 2021) and can be redeemed against any P&O Cruises holiday sailing until the end of March 2022

Bookings departing on or after 1 September 2020 You have the option of transferring your holiday to an alternative date should you wish, and you can do this up to 48 hours before departure

For all bookings departing before 31 August 2020 that want to continue with their cruise

1-3 nights - £100 on-board spending money per cabin
4-7 nights - £200 on-board spending money per cabin
8-14 nights - £400 on-board spending money per cabin
15+ nights - £600 on-board spending money per cabin
Princess

Sailings 13 March - 11 May (excluding C009C & C009D)

Option 1: Future Credit
Departure Date:
March 13-26 - 225% FCC
March 27-Apr 9 175% FCC
April 10- May 11 - 150% FCC

Option 2: Refund + Future Credit
Departure Date:
March 13-26 = 100% refund + 100% FCC
March 27-Apr 9 = 100% refund + 50% FCC
April 10- May 11 = 100% refund + 25% FCC

Future Cruise Credit to be used by 1 May 2022.

Sailings 12 May - 15 June and C009C & C009D

Option 1: 100% Future Credit for bookings paid in full. Guest must sail by 30 June 2021. Plus additional FCC based on duration:
2-6 Days - $50
7-10 Days - $150
11-18 Days -$250
19-25 Days - $500
26-35 Days - $1,000
36-69 Days - $2,500
70-77 Days - $4,000
> 77 Days - $5,000

Option 2: Full refund
 

Relaxed Cancellation Policies:

Cancel up to 48 hours prior for cruises sailing June 16—July 31, 2020
Cancellations can be made up to 48 hours prior to sailing (previously 72 hours) and you will receive a Future Cruise Credit for the amount of their cancellation fee.

Cancel up to 30 days prior for cruises sailing August 1—October 15, 2020
For guests booked by April 30, 2020, cancellations can be made up to 30 days prior for departures from August 1—October 15, 2020 and you will receive a Future Cruise Credit for the amount of their cancellation fee.

Future Cruise Credits (FCC) are non-refundable and non-transferrable.

They may be applied to any new or existing booking not yet paid in full on a Princess cruise or cruisetour departing on or before December 31, 2021

Royal Caribbean
All Sailings Suspended from 15 March - 11 May (previously 11 April)

Option 1: 125% Future Cruise Credit of fare for sailings prior to December 31, 2021 (issued automatically) Option 2: If pax prefers a refund please contact us to request this.

* All pre-purchased amenities or onboard packages can now be issued as an Onboard Credit in the value of 125% of the total cruise planner purchase if requested before 8th of April 2020. If we don't hear from you, your purchases will be automatically refunded within 30 days to your form of payment used.

 
All new and current bookings for sailings on or before July 31st, 2020 can now cancel up to 48 hours prior to departure with our new Cruise With Confidence policy and get a 100% Future Cruise Credit (good until 12/31/2021) for the full amount in penalty. Guests aged 70+ requirements Effective Monday, March 16th, boarding will be denied to any person age 70 or older, at the time of embarkation, unless the guest provides written verification from a qualified treating physician that certifies the person has no severe, chronic medical condition and is fit to travel.

 

 

Cruise Line Travel Advisory Links:

Azamara - https://www.azamara.com/en-au/travel-advisory 

Blue Lagoon - https://www.bluelagooncruises.com/covid-19-travel-updates

Carnival AU - https://www.carnival.com.au/travel-advisory

Celebrity Cruises - https://www.celebritycruises.com/au/travel-alert

Cunard - https://www.cunard.com/en-au/contact-us/travel-health-advisories

Dream - https://www.dreamcruiseline.com/

Holland America - https://www.hollandamerica.com/en_US/news/coronavirus-travel-advisory.html

MSC - https://www.msccruises.co.nz/en-nz/About-MSC/News/Itinerary-Updates-Covid-19.aspx

Norwegian Cruise Line - https://www.ncl.com/nz/en/travel-alert/coronavirus

P&O AU - https://www.pocruises.com.au/news-centre/notices-advisories/ship-operations-pause

P&O UK - https://www.pocruises.com/travel-health-advisories

Princess - https://www.princess.com/news/notices_and_advisories/

Royal Caribbean - https://www.royalcaribbean.com/cruise-ships/itinerary-updates

Seabourn - https://www.seabourn.com/en_US/news.html

Viking - https://www.vikingcruises.com.au/oceans/my-trip/current-sailings/index.html

 

Please refer to your main destination's travel alert pages for further and up to date information:

Australia

https://www.homeaffairs.gov.au/news-media/current-alerts/novel-coronavirus

New Zealand

https://www.immigration.govt.nz/about-us/media-centre/news-notifications/coronavirus-update-inz-response

USA

https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html

Canada

https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice.html#s

 

FAQ’s:
 

Q. How do I contact you to change or cancel my booking?

A. We kindly request that if you need help with a booking please email cruise@cruisesalefinder.com.au and one of our support consultants will contact you within 10 business days. Due to self-isolations and office closures we have limited staff on phones, but all staff are dealing with emails from home.


Q. How long will my refund take to be processed?

A. Due to the volume of enquiries we are receiving, we have been informed by our suppliers that refunds may take up to 90 to process.

 

Q. Will my Future Cruise Credit carryover to my new booking or do I have to purchase it again?

A. No, it will need to be purchased again.

 

Q. What happens if my new booking is at a higher cruise rate? 

A. Guests will be responsible for paying any difference between the new cruise rate and their FCC. 

 

Q. Will I lose my Future Cruise Credit if I cancel my new booking? Or can I still use it on another booking in 2021?

A. No, you will not lose your Future Cruise Credit. The FCC remains attached to your profile and standard policies apply.


Q. When will my cruise resume?

A. Cruise lines have currently suspended sailings worldwide. We extend our apologies for the disruption to your holiday plans and trust you understand this decision was made with everyone’s best interest at heart. Please refer to your cruise lines website for up to date information.


Q. My cruise booking included flights and hotel stays. Do I need to call the airline or hotel?

A. No, if you booked a Flight+Hotel package with us we will do that for you.


Q. What about my flights?

A. If you have independent air, we encourage you to contact your airline carrier directly as they are being flexible with change fees.

 

Q. I have looked at my cruise lines website but I do not see my answer on there?

A. Some cruise lines are still working to update their new cancellation and amendment fee policies. Please check their websites periodically for updates.


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