we have wonderful times and get on with the crew so well most of the times .the cabin crew are wonderful nothing is too much trouble. The dinning rooms are always looking good when you go for meals lunch time or dinner time and the staff are always looking to see every thing is as it should be.
even the wine waiters are always very polite and helpful the cruise dance performers are always friendly and smile and chat when they see you around and even when you are a shore they chat away to you . the last cruise I found most of the shops aboard were helpful to the jewellery shop was very good we knew most by there first name and the perfume shop was the same. the coffee shop by the computer room had very good food and always happy and smiling which makes you happy to and brought your food to the table as well the coffee must have been very good as you always had to wait but that was ok the staff always said they were sorry and tried to be as quick as they could. the computer room was always busy but very helpful staff in there as well. over all we enjoy every day we are aboard ship we are looking forward to our next trip in may on the sea princess. thank you for wonderful times .m m
Emerald Princess let the company down, our 28 day cruise was broken into 4 X 7 day cruises. Inexperienced office staff created havoc with the 28 day cruisers many who were almost disembarked after 7 days, some even being made to move cabins as they had been double booked. Others like ourselves stood
our ground and refused to move. Every week was Ground Hog week, same menus, much the same entertainment, films and the never ending Love Boat. Quality of food very substandard, not nearly the usual Princess Quality. The saving grace for us was the spectacular ports of call, we were exited at every one of those 22 ports, we just couldn't get enough. That was a holiday to remember, long days exploring stunning historical sights learning the history, the beautiful scenery, calm breathtaking blue and turquoise waters. The people we met, being such a long cruise we became quite friendly lovely people to explore the Mediterranean with from all over the world. We have the most incredible photos we will treasure for the rest of our lives.
To sum up, if you are thinking of doing the 28 Mediterranean cruise, May is much cooler and not so busy, July is VERY hot 35-45 deg and busy. Princess line need to do some real time tweeting, when the Maitre D walks around the dinning room on the last week asking for suggestions on improving the menu because there was so many complaints surely there's a problem. Office staff need better training and supervision. 4 weeks of Ground Hog day needs tweaking. Sadly as far as I am aware none of the 10 couples who complained have received acknowledgement. To Princess Line, don't loose your reputation you have worked so hard to get. We will try another ship.