We cruised for our 25th Wedding Anniversary on board the Pacific Jewel. We had a ball, even though we had to forfeit Champagne Bay, our last port of call, due a cyclone in the area. Our cabin steward was always cheery, always ready with a smile, always about & ready to help... The food was second to
none & I could not fault it, the special night we spent at the Salt Grill worth every cent of the cover charge. Every effort, in all dining areas, was made to accomodate my food allergy without sacrificing my choices... We met some interesting & lovely people, some of which we will remain friends with for a long time to come.
I have only two complaints one is with the photgraphic department, after paying for & presenting each time, a usb stick for digital copies of purchased photographs. Unfortunately when we arrived home we found only three ohtits on it, after having purchased nine, and one of those not even us. My second complaint is that I presented my Visa debit card upon embarkation to pay for my on board purchases. They put daily holds on my account for the amount spent each day but FAILED to remove them when they took the final bill. They also failed to rectify or attempt to rectify this. I finally had to write my my bank explaining the situation with a copy of the onboard account so as they could release these funds back into my account..
This was my first cruise i was not going on board excpecting to be waited on but just to kick back and have a good time like every one else on the cruise but i soon relised that was not the case on walking up on deck 7 someone had decided they didnt want the fruit in their cocktail so in front of
their children they decided to throw it on the deck and where people sat and then squached it into the deck there were a lot elderly people that walk along there so a accident could have happened fair enough they have staff to clean but why do this there was a terrible smell on deck 7 like a blocked toilet and in my cabin also i was up on a top deck the price of drinks is high if you just would like to have a few drinks in your bar fridge at night after you have dinner you have to keep going down to a bar to get them the islands were good i enjoyed vila it reminded me of bali the entertainment was good but i was ready to disembark on the 10 day the food was ok if got to the buffet early so we mostley ate at the waterfront resturant which is part of your cruise and some of the first time cruises didnt know about i will take another cruise but it will be after i see more of australia.
Wow! We had such a fantastic time that wen are in the process of saving up to do it all again only this time the rest of our family is going to join us. The Pacific Jewel was absolutely marvelous and the crew were wonderful, helpful, and always had a smile and so polite. The cabin was so comfortable
and clean and we just loved the comfort of the beds. My husband and i highly recomend the Pacific Jewel and all she has on offer. Thanx P&O
i have just returned from a cruise on pacific jewel it was a disapointing experience the dining situation in the buffet needs to be better supervised so that people dont have to look for somewhere to eat.it was not a friendly ship so many rude people, a dog eat dog situation.there didnt seem to be
much thought into the elderly and their kind of entertainment.my cabin was noisy (9266)and not really anyones fault but i hated that i had to sleep on a bed that rocked for 11 nights,at times was quite frightening,i do know that quite a few of the passengers were not happy
I've been on many P&O Australia cruises, on most of the ships they have had here. Never once before have I complained, nothings perfect, people make mistakes, etc., but this time I feel its time to say something.
1. Cruise Card Spending Limits for children
Based on the hassles I've had on previous cruises about setting spending limits for children on their cruise cards (usually being told what the shore based staff say is completely wrong), before this cruise we rang and triple checked with customer service onshore. The first lady we spoke to said we only had 2 choices: 1 - prepay $300 cash on each childs card, or 2 - link it to our credit card with no spending limit. When we asked if P&O think it acceptable to basically give children unlimited access to spend on our credit card she thought it perfectly ok! The second time we rang, we spoke with a supervisor, who said they dont normally do it, but in the case of 2, would make a special case for us and set a spending limit of $100 for each child.
When we got on the ship we were told all this information is WRONG. In fact the person on reception said the shore staff DONT KNOW WHAT THEY ARE DOING, and have no idea how it actually works on board. They went further and said this is a constant problem for them with parents being told the wrong information, and someone from shore staff should come for a cruise and find out how it actually.
For anyone else goolging this issue, the on board solution is the simple one, you CAN set a cash limit of ANY amount, on anyones cruise card. Which is NOT what customer service tell you.
2. P&O Double dip your credit card
When we got off and checked our credit card, we noticed the available balance had been reduced by TWICE what we spent on board. I rang P&O and the terse response I got from the customer service person was 'its in the terms and conditions what we do', and, 'yes it is confusing. some customers actually cancel their cards thinking they are being defrauded'. The snotty customer service guy I spoke to then sarcastically said, 'well if you are suffering financial hardship I can fax the bank to get it released right now'.
It turns out they take an AUTHORISATION for the growing amount you owe as the cruise progresses. At the end they take a PAYMENT for the final amount. But the AUTHORISATION doesnt cancel off your credit card for another 5-10 business days after you disembark. Which begs the question.... if I had a credit card with a $20,000 limit, and spent $15,000 on my cruise, the AUTHORISATION would grow to $15,000, but when they came to take the actual $15,000 PAYMENT there would only be $5,000 left on my card ?
3. The $2,000 Onboard Spending Limit
When our on board spending passed $2,000, I was summoned to the reception, and was told EVERY time you pass spending $2,000, you have to actually make the payment and clear your account. I was also told its a new thing and customer service onshore should be telling passengers, but arent. So if you spend over $10,000 you are going to get dragged down to pay the balance 5 times during your cruise! I was told someone onboard had already passed $8,000, and that was how it now worked to prevent P&O having any hassles with passengers not being able to pay their bill on disembarking. The thing that doesnt add up, is I stood there at reception onboard while someone rang my credit card company and took the $2,000 payment, and was told my balance was now zero. Yet when I got off there was no $2,000 payment on my statement, and it conflicts with 2 above. It is so confusing I have no idea what they are playing at.
couple of other things we experienced....
4. In the La Luna restaurant we had a LIVE caterpillar crawling across one of our chinese dishes.
5. There is only 1 main outside deck to sunbath on and the music is so loud (and btw I grew up on heavy metal), we could hear it inside in our cabin 2 decks below. So dont expect a peaceful sunbath on deck around the pool.
6. They confiscate ALL alcohol you take on board. We thought we'd be ok with 1 bottle of expensive French Champagne for a special occasion, but no, they took it off us. Even when we explained it was to celebrate our son beating Leukemia, who is a ship fanatic, and autistic, and was with us, and 3 years ago when he had been in a wheelchair for 3 years never thought he would actually get to go on a ship. P&O still said no way, it wasnt their fault it was 'Australian Law', even though the bottle was onboard, we were in international waters. Absolute B.S. It was all about not losing one extra sale onboard.
7. So in view of 6 above, on the FIRST DAY we rang room service to order a bottle of white wine, and of the 4 on the room service list was told 3 of them were out of stock.
8. We had 2 other adults with us in our cabin to watch us leave a port and rang up room service to order some drinks, they refused us, saying we had already had 1 bottle of wine, and 2 beers that day, and thats the limit per cabin. Another nice new rule P&O. We're in our 50s, yet treated like a bunch of boozing blokes.
9. The Adults only deck was overrun with loud boozy 18-19 yr olds.
10. The spa and health is ridiculously overpriced.
I could go on, but thats enough. We had lots of rain and rough weather, but we have no issues with that, it wouldnt stop us having a good time. Like I said, I've never complained before, so this is a first, but I think the above should be there for others to see.
Its the first time I've ever got off a P&O Australia cruise with NO INTENTION of ever going again with P&O. My wife I recently converted to cruising, it was her third trip, had been telling everyone how good cruising is, but is now saying she wont ever go again as well.
Mark + Claire
For years after I had left the navy (1991) I had wanted to go on a cruise and and be the passenger, 18 months after my brother had passed away my wife and sister inlaw booked us all on the Jewel.
My wife doesn't like boats of any kind, so I had reservations about how the trip might end up and thought at least I will get to enjoy once.
The weather was terrible with 7-10 meter swell for the first two days and we rocked and rolled relentlessly and you wouldn't believe it, we were well, and we had a ball. We went around all the bars and to all the entertainment that we could, the ships company tried as hard as they could to run events as best they could and sometimes they had to look after the crews safety and postpone events and that was understandable.
We met several very nice people both passengers and staff alike,the food and the service especially in the waterfront was fantastic and to top off the trip my wife payed a deposit for us to take another trip within the next 4 years ( bonus ).
The only bad points about the trip, we only managed to get about 6 hours sleep a night trying to fit in as much fun as we could. I've put on about 4kg from eating and eating and the ocassional cocktail or three, we exercised on the dance floor daily, it should of helped.(lol)
No really the only bad point on the ship was some very rude passengers, COME ON PEOPLE LIGHTEN UP, I would expect that everybody goes on a cruise to have fun, you can't blame the crew for the weather conditions, you decided to book your cruise in winter (rough weather)etc.
We had an outstanding time and we look forward to the next trip.
Well done P&O Jewel you have three new cruise converts.
Had a mostly fabulous time. Thank you for making my booking so Easy. I was extremely disappointed though as this cruise was mainly senior citizens. Not that I have ever had a problem with them but this cruise certainly opened my eyes. Not one person was friendly or had nice things to say. They
were rude, pushy and just whingers. It really put a dampener on the cruise by the end. I even jag one man Run me over with his walker. Was absolutely ridiculous. If I book with you next time I'll be sure to aall that our not be a cruise filed with these rude obnoxious people.
The ship was clean,entertainment OK,food in waterfront good,buffet boring.Cabin OK but would have preferred balcony door to be sliding as outward opening door was too confining,it took up too much of the limited space.This cruise the average age was 65,so why did P&O choose such terrible music for
the Lido deck?Hip Hop and Rap,plus the ear shattering music videos were not suitable 22 hours a day.Please leave the big screen to evening times when people WANT to watch the screen,it was forced on the passengers,did the crew NOT notice the mass exodus from the deck once the music went on ?A lot of cocktail money was lost.....Also dress standards were adhered to in the restaurant,we saw BOGANS sitting in baseball caps,Hoodies,rubber thongs,boardies and 1 young lady with cut off shorts that were so small her bum hole showed.
The waiters on board ship need training, our wine turned up AFTER we had finished dinner,one evening we ordered bubbly and the waiter fetched 1 sherry glass and 1 small wine glass,he thought this was perfectly OK.P&O you lost a lot of money with passengers not bothering to order wine It was just too hard.Dirty disher were placed on our table whilst we were eating,a lot of the crockery was chipped and dirty too. One evening I was asked if I wanted my entree on the same plate as my main??? Lady at front of house was the most miserable person I have ever encountered.We did not like having to book a table every night and then forced to queue,even though there were plenty of empty tables available,open seating does NOT work.Waiters on deck walk round in a dream,they give no
eye contact,P&O you lost a lot of money on drink and coffee
orders.This is our 7th cruise,first with P&O and the last with
P&O.Service reminds me of Fawlty Towers.
This was our first cruise there were 13 of us and we had a ball the waterfront is were we ate each night and the food was 1st class.Our staff were tops they sang, played guitar for us and entertained the kids....there was always something going on never bored..the weather was the only draw back it
was cold and we never got to use the pool...our beds were very comfortable we had a port hole and the room was always serviced sometimes with novelty towels on our beds with a chocolate waiting for us when we retired....i encourage anyone to take the cruise.