We asked at front desk for adjustment of tipping as we tipped our cabin person individually. We filled in a form, were given an amended statement and final account deleting gratuities and assurances that we would not be billed. Now three weeks later and after two emails the amount of USA $600 plus
is appearing on my statement. .
If this is solved I would then totally recommend Holland America cruises as one of the best. The food is great. The staff very polite, pleasant and friendly. The Maasdam is a beautiful ship. Surroundings very impressive and could not be faulted..having a choice of two pools on a smaller ship was good and the plenty of deck chairs made for a very relaxing holiday. Though we didn't use any of the port tours arranged by the ship what we heard from fellow travellers were all positive. The serving of the food can be a little daunting as queues formed at each bay. Hand sanitising is left to the individual, other cruises we have been on have made this mandatory and this is reassuring. The tipping issue really has slightly negated our experience. We are not dining room users and found the buffets more than satisfactory.
We sailed out of Port Everglades on a dismal afternoon aboard the Maasdam but from then on the weather was glorious. It was like De Ja Vu aboard the Maasdam as the Holland America ships are all excellent & very alike we had done a couple of cruises before and really enjoyed the ship size. The cabins
are well appointed and comfortable and kept neat by the wonderful stewards who tidy up, turn down your bed at night, leave an animal on your bed most days (at least a folded towel animal) and generally are always around when you need them.
Our first port of call was Half Moon Cay an Island owned by Holland America which is just a glorious place, emerald sea, white beaches and plenty of activities, we chose to just enjoy the beach and sun before our sumptuous lunch in one of the Cabanas. Half Moon Cay set the tone of the cruise for us all the Caribbean ports were great and there were plenty of activities ashore to chose from, a program of shore and onboard activities was delivered to your cabin each day, and there was so much to chose from, from 4 wheel driving, snorkelling, sailing, you name it they had it.
On board there were so many activities starting from Sudoku/Crosswords/Chess etc up in the well equipped library, to PC lessons, scrapbooking, wine tasting, cooking, bingo, pokies, Tai Chi,shows, Yoga,swimming, towel folding lessons, shopping(and sales)bridge, so many activities that if you took part in all of them you'd need a holiday to get over them. We picked out each day from the program what activities we would take part in, there were 4 of us (2 couples) travelling together and some days we only saw each other at breakfast and then again at Happy Hour.
We loved the food and really enjoyed dressing for dinner and then going to either a show, a movie, dancing at the Crows Nest, the Piano Bar again so much to do we were spoilt for choice.
2 years before we booked 2 cruises one to Mexico and one to Alaska the Alaskan/Cruise Tour was just amazing and I would love to do this again, but the Mexican Cruise was hit by the Swine Flu scare so we spent most of the time off the coast of California-one excellent port was Catallina Island if you go there take the articulated truck to the Airport in the Sky-just amazing.
Maasdam Inside Stateroom amenities include:
Opt for the serenity of a new Spa Suite or Stateroom, featuring modern spa amenities such as yoga mats and an iPod® docking station. Also available are exclusive spa treatments from the nearby Greenhouse Spa and Salon. 2 lower beds convertible to 1 queen-size bed, shower. Approximately 141–226 sq. ft.
Maasdam Spa Amenities include:
Maasdam Lania Stateroom amenities include:
Maasdam Oceanview Stateroom amenities include:
2 lower beds convertible to 1 king-size bed, whirlpool bath & shower, large sitting area, dressing room, private verandah, 1 sofa bed for 2 persons, mini-bar, refrigerator, floor-to-ceiling windows. Approximately 575 sq. ft. including verandah.
Maasdam Obstructed Stateroom amenities include:
Opt for the serenity of a new Spa Suite or Stateroom, featuring modern spa amenities such as yoga mats and an iPod® docking station. Also available are exclusive spa treatments from the nearby Greenhouse Spa and Salon. 2 lower beds convertible to 1 queen-size bed, bathtub, shower. Approximately 174–255 sq. ft.
Spa Amenities include:
Opt for the serenity of a new Spa Suite or Stateroom, featuring modern spa amenities such as yoga mats and an iPod® docking station. Also available are exclusive spa treatments from the nearby Greenhouse Spa and Salon. 2 lower beds convertible to 1 queen-size bed, whirlpool bath & shower, sitting area, private verandah, mini-bar, refrigerator, floor-to-ceiling windows. Approximately 283 sq. ft. including verandah.
Spa Amenities include:
Room Amenities-Include all the stateroom amenities, plus:
This elegant two-story dining room is Holland America's signature restaurant, with floor-to-ceiling windows on three sides of the room. New are two grand staircases on either side of the atrium.
A relaxed dining area with fresh cooked to order selections and a choice of seating either indoors or al fresco . Open for breakfast, lunch and dinner as will offering late evening snacks.
A comfortable, coffee house environment onboard Noordam, where you can browse through an extensive library, surf the Internet and check email or simply read the morning paper.
For a perfectly grilled burger on brioche, gourmet hot dog, crispy French fries or a taco bar with all the fixings, there's no better place than Dive-In at the Terrace Grill, offering alfresco dining by the pool.
Named for the famous 18th century Venetian artist, new menu is designed around this authentic Italian experience and offers a variety of dishes to enjoy and share with family and friends.
Surcharges apply at $10.00 per person, per evening (subject to change and availability)
Guests who dine at the intimate, reservations-only Pinnacle Grill enjoy a dining experience themed to reflect the Pacific Northwest. Candlelight and fine décor create a romantic ambiance that sets the stage for fresh Northwest dishes and select wines.
Surcharges apply from $29.00 per person, per evening. Lunch reservations may also be available.
Zingy and thrilling, the Casino offers slots, blackjack, roulette and poker for your evening's entertainment. New to the lively pulse of casino action? Start with a workshop to familiarize yourself with the ins and outs, and the friendly staff will show you to the games when you're ready.
The state-of-the-art demonstration kitchen for gourmet presentations, tasting events and intimate cooking classes.
Cruise guests can learn the steps, meet the stars and join the fun. With prizes to be won Glamour, Enchantment and thrilling dancing awaits.
This two tiered theatre features talented vocalists, dancers, illusionists, comedians and variety acts
Shopping Arcade, Photo Gallery, Hudson (Cards) Room and a range of Classes, Shows and Activities throughout the cruise.
The lively Crow's Nest on Maasdam offers a world-class view. A piano serenade, a lively conversation, a cocktail before dinner, a nightcap afterwards and the sweeping 270° ocean vistas means you'll never forget you're at sea.
The Lido Bar serves the Lido Pool to keep you hydrated while relaxing on deck, located midship on Maasdam
The Mix Bar on Maasdam is divided into 3 areas, with entertainment provided by live Piano tunes or singers:
At your service is the Neptune Lounge's Concierge, exclusively available to Maasdam Penthouse and Deluxe Verandah Suite guests. Relax here over breakfast pastries with your favourite newspaper, or gather for evening hors d'oeuvres and cocktails in this timeless, genteel setting.
The Ocean Bar on Maasdam overlooks the stunning Atrium where you can relax during the day and dance in the evening to live bands
Exuding an elegant atmosphere created by gorgeous wood panelling, contemporary furnishings, and a vibrant colour scheme, the Maasdam's Wine Tasting Bar offers wine aficionados the perfect environment for sitting down to enjoy a spectacular selection of world-class wines
Children, ages 3-7, can participate in such activities as pirate treasure hunts, storytelling, "Little Artists" crafts, ice cream sundae parties and a farewell pajama party. All children must be at least three years of age at the time of sailing and completely toilet trained.
Tweens, ages 8-12 take part in Xbox tournaments, relay races, scavenger hunts, karaoke disco parties and participate in the award-winning National Park Service Jr. Ranger Alaska Program.
Teens, ages 13-17 enjoy mocktail mixology classes, late night sporting competitions, hip hop classes, guys verses girls scavenger hunts, tech classes and teen-only night club events.
Let yourself be pampered in the restful atmosphere of the Greenhouse Spa and Salon onboard the Maasdam. New thermal suites, steam rooms, organic treatments and gentle hands banish stress and fatigue, leaving you relaxed and energized.
Work out on the high seas in a state-of-the-art fitness centre complete with machines, free weights, cardio equipment and a personal training consultant. Afterwards, re-hydrate yourself at the juice bar. On offer are carrot, apple, pineapple or vegetable blends -- good-for-you nectar of the gods!
Offering the options to play Tennis and Basketball on the Sports Deck of Maasdam. Table Tennis is available on Lido Deck near the pool.
You can find the Giant Chess set on the Lido Deck or partake in traditional Shuffleboard on the Sports Deck
Warm days with light, salty breezes are made for lounging poolside with an icy beverage in one hand and an epic novel in the other. Does this count as doing something or doing nothing? You'll soon know...
The Sea View Pool on Maasdam is located aft of deck 9. The open air pool featuring two whirlpools and is served by the Sea View Bar. The pool itself has a shallow area around the edge of it for sitting in to cool down. This pool is designated for adults only.